Contact us immediately using any of the details above, so that one of our friendly customer service team will assist you.

At Ponnomela, we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately. We will advise you of further action you should take

ponnomela.com is an online shopping service that allows you to conveniently buy the best product from ponnomela. We aim to provide a different kind of premium quality and original product  shopping experience, and at the best prices available.   

You can pay with cash on delivery if you are ordering the goods within Bangladesh and your shipping destination is within Bangladesh. For orders to be shipped outside Bangladesh, you must pay by card before your order is shipped.

You can purchase all of the items that are listed on our website. Just search for something you are looking for!

You can see the exact status of each item in your order from your order details page. Click the "Order Details" button on your orders page for more information.

To keep our operation running as efficiently as possible, we send all your items directly to the courier. You might get an SMS as well as an email with the courier's name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier.

All items shown on our website are labeled as available or not available and for those items that are not available, feel free to sign up for availability notifications.

Our goal is to provide the most affordable way to shop online, and we try to give you the lowest price that we can provide. The prices listed on our site are final.

For further clarification please read more about returns on our Returns Policy.

While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturing defects, logistics issues, a wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting our support team from your orders page. We will resolve your issue as quickly as possible

You can cancel your order until we have prepared the items therefore orders cannot be cancelled after they are prepared for shipment. In the case of a returning an order, the shipping fees (if any) cannot be refunded.

If we have issued a refund for one of your orders, the amount will be debited into the original card you used for the purchase. Refunds may take 30 business days to show up on your statement depending on your issuing bank.